Date: 24-May-2022
Company: Air Arabia PJSC (G9)
Location: Sharjah, AE
Country: AE
Important Information
This vacancy is only for a recruitment drive in New
Delhi, India or candidates who are available for assessments in India.
Job Purpose
Acts as Air Arabia’s ambassador; strives to achieve
customers’ loyalty and to promote a positive corporate image, at all times,
through enhancing the overall customers’ experience. Provides excellent
customer service to all passengers whilst ensuring their safety and comfort are
achieved throughout the complete flight cycle. Be ready and fit to operate
ensuring productivity is in line with set measures and company’s adopted
policies and procedures.
Key Result Responsibilities
Conduct:
- Ensures
timely attendance, proper grooming, fitness and legality of self for the
assigned flights. Attends “Briefing” to ensure acknowledgement of flight
details, distribution of roles, targets, security checks, boarding, etc.
Safety Measures:
- Instructs passengers on
safety procedures to be followed ensuring their safety and comfort at all
times.
- Identifies areas of safety
and security risks and partners with the Cabin Supervisor to take remedial
action in accordance with the SOPs (Standard Operating Procedures).
- Administers first aid to
passengers where necessary.
- Informs Cabin Supervisor,
Flight Crew and Captain, as appropriate, with any irregularities and
malfunctions promptly.
Customer Service:
·
Welcomes passengers and assists in their
boarding formalities; enters necessary data into the aircraft log book as per
Air Arabia and GCAA/CAA adopted procedures.
·
Provides constant excellent customer services to
passengers by attending to their individual pre-bookings, requests and needs.
·
Identifies and assists passengers experiencing
stress or difficulties in accordance with the corresponding policies and
procedures detailed in the Operations Manual and other relevant instructions.
·
Contributes to maximizing on-board revenue and
“Charity Cloud” program by efficiently promoting the on-board meals, products
and charity services and thereby achieves individual and team targets.
·
Ensures proper and secure handling of cash
and credit card payments received against individual sales and donations
managed by him/her.
Important Requirements
- Age: Between
20 to 33 years
- Minimum
Height: 160 cm (Female), 168 cm (Male)
- Weight:
To be in proportion to Age and Height
- Clear
skin with no marks or tattoos that would be visible whilst wearing the
cabin crew uniform
- Medically/
Physically fit to perform Cabin Crew duties
- Ability
to swim with aid of a flotation device
Qualifications (Academic, training, languages)
- Diploma
or Higher Secondary Certificate is acceptable for this role; a diploma in
Travel/ Tourism is a plus.
- Training
in First Aid, Safety and Emergency Procedures are an added value.
- Fit
to fly, has good general health, no serious medical conditions or chronic
diseases.
- Proficient
in Microsoft Office.
- Language:
Must be fluent in Written and Spoken English.
Work Experience
- Fresh
graduates are encouraged to apply for this role.
- Previous
experience as cabin crew or in a customer service role in the Airlines/Aviation/
or hospitality Industries shall be treated as an added value.
- Active
cabin crew license is an advantage.
- Capable
of working in shift pattern and for extended working hours.
- Shows
high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates
the ability to contribute and successfully deliver against policies,
procedures, and set KPIs.
How To Apply
Candidate can apply via online from a linked in Account or
by creating an account in Air arabia Official Website. You can use the below mentioned
link for applying. Interview & assessments in New Delhi and Shortlisted candidates will receive an invitation email with details of
the venue, time & date, 2 - 3 days before the assessment date.
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