Job Title - Agent- Customer Service, Cochin.
Category - Others
Job Location - India, Cochin.
Educational Qualifications
College diploma in any discipline OR Secondary School
certificate.
Higher qualification & experience in related field will
be advantage & preferred.
Skills/Knowledge
Proficiency in English (Reading and Writing)
Proficiency in MS office
Must be tactful and courteous in dealing with various
nationalities particular with irritated and unruly passengers and VIPs in-order
to maintain the Company profile.
Must be capable of making logical, on the spot decisions in problem solving. Therefore, fair degree of concentration and alertness is needed.
Job Description
1. Ensure that designated responsibilities are executed in
accordance with applicable regulations and standards of Oman Air.
2. Shall comply with laws, regulations and procedures of the
state of work location.
3. Be familiar with laws, regulations and procedures to the
performance of the duties.
4. Accountable and responsible to execute quality
responsibilities in accordance with quality assurance operations manual.
5. Accountable and responsible to execute safety
responsibilities in accordance with safety system management manual.
6. Display excellent motivational leadership, delegation and
mentoring in-order to facilitate customer satisfaction. Strive with your team
to avoid complaints and earn compliments.
7. Support all team members, and peers, to build morale and
ensure excellent discipline and grooming standards. Encourage friendly and
professional multicultural work environment.
8. Encourage team members and peers to come-up with bright
ideas and generate service improvement feedback.
9. Identify and meet the standard and special service
requirements of passenger at check-in, boarding gates, special services and
ramp by adhering to set service standards and procedures so that the
passengers, baggage and cargo are handled in efficient manner.
10. Assist deportee/ INAD handling staff, in order to check
if any additional help is required.
11. Assist to locate missing passengers by means of paging
and physical search and clearing them through to the boarding gates. Inform
Airport Service Supervisor or Airport Service Duty Officer if any congestion
situation is faced so the boarding gates can be duly informed and proactive
action taken.
12. Check on all counters and the serviceability of
equipment, availability of stationery and overall organization of counters on a
timely basis in order to be prepared for handling of passengers as well as
disruptive situations.
13. Monitor the checking process and ensure superior
customer service levels are upheld and assist the process of ensuring the safe
and on-time departure of WY flights.
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Last Date
Interested Candidates can Apply Before 17-04-2022
How To Apply
Eligible & Interested candidates can apply via online by below mentioned apply link. Read full notification before applying.
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